Jaleju Services - Carletonville

Jaleju Services Pty (Ltd) will provide computer and technical consulting (repairs, training, networking and upgrades service) to local Municipal, small businesses as well as medium business. The company will focus on marketing, responsiveness, quality, and creating and retaining customer relations Jaleju Services Pty (Ltd) has decided to focus mainly on the small business market, as these customers typically don’t have a full-time IT person, but have full-time IT needs Jaleju Services Pty (Ltd) will offer an affordable, on-demand service for our customers. We can also offer maintenance agreements on IT assets that generate additional monthly income. For our residential customers, we will offer a very affordable and helpful service with a very flexible schedule to meet their needs. Our  

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target market will focus on small and medium businesses as well as schools. Our research indicates there is an abundance of business for a small company such as PC Repair, maintenance and internet services
1.1 Objectives
• To provide the best service available to the community at an affordable price.
• To generate substantial market share so that Jaleju Services Pty (Ltd) maintenance is a common name.
• Constant growth in sales from start up.
•To generate customer satisfaction so that at least 30% of our customer base is repeat business.
1.2 Mission
Our goal is to set the standard for on-site computer solutions through fast, on-site service and response. Our customers will always receive one-on-one personal attention at a very affordable price. Our customers will receive the highest quality of customer service available. Our employees will receive extensive training, a great place to work, fair pay and benefits, and incentives to use their own good judgment to solve customers’ problems. Responsiveness: being an on-call computer paramedic with fast response time. Getting the job done right the first time, offering 100% guarantee.
Services
Jaleju Services Pty (Ltd) will offer computer repairs, training, and networking and upgrade service to clients in two major categories: home PC users and small business users. As Jaleju Services Pty (Ltd) and the client demands grow, we will offer software development to our business clients as time goes by. From the very first day, we will offer on-site repair and consulting services, so that our clients don’t need to take time out of their busy days to haul a computer in to our workshop. This is the single biggest frustration we have seen among small business owners needing computer help. Much of our diagnostic equipment is portable, and we will remove a PC to our workshop only when the problem requires more detailed diagnosis or repair. We will also offer free pick-up and delivery of PCs needing repair. To meet the growing demand for this service. We will offer limited software support installation and compatibility issues and focus on hardware and networking support – this is a vital distinction, since software is evolving much more rapidly than hardware.
Performance of basic support functions, including the installation of PC’s, laptops, PDA’s, printers, peripherals, and office software; diagnosis and correction of desktop application problems, configuring of PC’s and laptops for standard applications; identification and correction of user hardware problems, with advanced troubleshooting as needed; maintenance of an updated inventory of all related computer related hardware, and implementation of HELP Desk procedures under policy constraints of the successful vendor.
Maintenance of email accounts using domain, adding, changing, and/or deleting accounts as requested; maintenance of virus detection programs on servers and user computers and laptops; performance of periodic security audits, including notification of suspected breaches of security to the designated person are required. Configuration of systems to enable remote access.
I.T Background

We also deliver Technical services and solutions to customers through problem diagnoses and service within expected time frame.
We have good knowledge of computer and laptop troubleshooting and repair, diagnostic tools, Software and hardware support, servicing, maintenance , excellent organizational & time management skills is our key, excellent customer relation skills, sound written and verbal communication skills , excellent problem solving & trouble-shooting skills we can be able to work in a high demanding environment either within a team.

Company Attributes

Strong Communications Skills in English (Written and Verbal)
Strong Interpersonal / Relationship management skills
Analytical, diagnostic and problem solving skills
Process and organizational thinking
Attention to detail
Adaptability to change
Willingness to take ownership and accountability
Ability to work under own initiative without guidance, cope well under sustained pressure and deliver to deadlines.

Company Background.
We optimize and help other companies thrive by allowing them to focus on their core business! Our highly effective team of business specialists and service providers work with best practices and state-of-the-art solutions. The Business is registered as a private company in 2013. It also provide variety of high and reliable product and services to Private Companies, Industrialists, Local Municipalities, Hospitals, Schools and Individuals of Southern Africa.
The Company is based and located in Carletonville. JALEJU SERVICES (PTY) LTD is well resourced to deliver to the client and offer better services and delivery of good quality product and services.
Vision, Mission, Goals and Objectives.
Vision.
To be recognized and be most preferred in the provision with various parts of aspects linked to any companies and
coordinated solutions in Southern Africa.
Mission, Goals and Objectives.
To provide top quality service and product to clients, Our mission, goals and objectives can only be achieved by being focused on offering consistent services that seek to accomplish the following key objectives:
Participation of customers in all business functionality.
Being Productive and effective.
Compliance with all the relevant standards and legislations.
Professionalism: We freely transfer the possession of our best of our ability, skills and knowledge.
Customers Satisfaction: We ensure that we consider our customers needs and value their necessity and committed to always meet their specific requirement of each individual customer.
Service Excellence: We provide service that is excellence all the time.