Hawkeys electrical

1.0 2 Reviews
Company name
Hawkeys electrical
Address
westville, Durban, Kwa Zulu Natal, South Africa   View map
Phone
0799221373
Mobile phone
0799221373
Contact Person
william
Establishment year 2007
Employees 6-10
Company manager bianca hunter

Reviews

1.0

2 Reviews
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1.0
UNACCEPTABLE SERVICE AND UNETHICAL BEHAVIOR
I was in the cape Province on holiday when a fault occurred on the cable that runs from the municipality's distribution box to my property. i owns a guesthouse and i contacted William from Hawkeys Electrical to come and install a generator at my property as i was not sure how long it would take the municipality to fix the cable. He first tried to con me out of R13700 by claiming that i have to rent the generator for a minimum of 4 days and quoted me R13700.
When i told him that i cannot afford this, he agreed that i can rent the generator on a daily basis. For this he charged me R8500. This fee included a deposit fee of R3000, a connection fee of R4200 and a day's rental of R1300. He told me that the generator belonged to his brother. After demanding that i pay his before he can come and install the generator, i paid him R8500 on the Friday morning. He then send one of his employees, who turned up at my property at about 3pm Friday afternoon, claiming that the generator had to be collected in Umhlanga rocks.
The crux of the story is that the generator actually never worked, not even for 2 minutes as it kept on tripping, and luckily for me the Municipality in the meantime came to install a temporal cable, and the electricity was restored the same Friday.
I phoned William the same Friday afternoon, informing him that the generator never worked, that power was restored and that he had to come and collect the generator.
William just left the generator at my property for the whole weekend despite me calling him again on the Saturday morning to come and collect it.
When i returned home on the Monday afternoon the generator was still and my property, i called William again, and told him that i cannot be held responsible for the extra days, because i informed him on the Friday to come and remove it. Tueaday morning staff from Coastal Hire in Pinetown turned up at my property to collect their generator. It was only then that i learned that William from Hawkeys Electrical has been telling a lot of lies.
Coastal Hire informed me that the generator can be rented on a daily basis. William rented the generator from them. The daily rate is R575 per day including vat. This means that William more than double charged me on a days rental, besides the exuberant connection fee of R4200.
He made several promises to refund my my deposit and sand half of the cost of the daily rental, but up to date, and 3 months later, i have not received a single cent from him.
Reply
1.0
William Hawkey was recommended by a friend to install an inverter(UPS) when power cuts were the norm. We spent, literally, tens of thousands, of rands to install the inverter to power our home. He installed a Powershield unit. We experienced problems with the normal electricity supply as connections were problematic. William did more work, which we paid him for. Unfortunately, he has a tendency to verbally quote a price and then bill you differently, which led to further problems.

A little over a year later, I do not even have the inverter. I called William Hawkey of Hawkeys electrical to service the inverter. He took the unit away to repair in September 2016. He sent me a quote for R6 400 which I accepted and unfortunately paid. I have not seen William since. Into the fourth month and he still has not returned the repaired inverter.

I have heard every excuse- it's raining so I can't deliver, the unit is 'shocking' so it's unsafe, the company in Joburg is closed for the holiday. I have now laid a charge of theft against William and will take legal action.

I do not want another person to be as out of pocket as we are, neither do I think it fair that we experience such stress and anger. DO NOT employ Hawkeys electrical.
LISTING OWNER
Reply by william hawkey, 16 Jan, 2017
The repair is not done Hawkeys electrical ,I just provide a service of installing it.it is out of my hands . I have apologized that it dose take time as they are battling to get it fixed. The company that imports them discontinued the the power shield unit. I have offerd to return the unit and money , as the repair is taking to long , Vishini Maharaj has declined my offer. We are promptly on putting pressure on the repair .
Reply

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Company Details

Location map Get Directions
westville, Durban, Kwa Zulu Natal, South Africa
Description
all electrical breakdowns and repairs 24 hours
solar power
geyser installations
electrical construction
electric fens
security lighting
domestic installations
Working hours
Monday:24 hours
Tuesday:24 hours
Wednesday:24 hours
Thursday:24 hours24 hours
Friday:24 hours
Saturday:24 hours
Sunday:24 hours
Products & Services
generators , solar equipment , electrical c.o.cs
we supply and install all solar equipment, generators with auto start boxes

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Last update: April 2016 - View Status

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