Reviews of ePromo Quality Lifestyle Products - Cape Town

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B DE LANGE

26 Feb, 2020

SELLING STAINED, OLD USED BAMBOO PILLOWS IN PACKAGING

GOOD DAY
WE HAVE PURCHASED 2 X BAMBOO PILLOWS FROM YOUR STORE AT kYA SANDS JOHANNESBURG.
NOBODY CHECKED THE GOODS BEFORE HANDING IT OVER TO US. MY HUSBAND TRAVELLED RATHER FAR TO PURCHASE THE PILLOWS FROM THE JHB BRANCH AS THEY DID NOT HAVE STOCK AT THE OUTDOOR SHOW. WHEN I GOT HOME AFTER WORK AND CHECKED THE PILLOWS THE ONE WAS STAINED AND HAD DIRTY MARKS ALLOVER (LOOKED SECONDHAND) AND THE OTHER ONE THE MEMORY FOAM WAS BROKEN DOWN THE MIDDLE INSIDE THE FABRIC).
WE ARE NOW TRYING TO GET OUR REFUND BACK AS WE DO NOT WANT THESE PILLOWS AND WE ARE HAVING TROUBLE GETTING ASSISTANCE FROM ePROMO JOHANNESBURG FOR THE REFUND.
SO DISSAPOINTED WITH THIS POOR SERVICE AND EXCUSES
SURELY YOU ENSURE THAT YOUR RODUCT IS OF HIGH QUALITY AND IN A GOOD STATE BEFORE LEAVEING THE STORE?
B DE LANGE

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