Estelle Bouwer Medical Accounts Administrators (Pty) Ltd - Randburg

EBMAA was founded in 1998 and the client base has grown consistently since then.

EBMAA is a boutique medical bureau in that our clients’ requirements are carefully documented and each practice is managed accordingly.

In the last 19 years we have gained valuable experience in the management of medical claims. We are specialists in our field and between our 60 staff members; we have more than 280 years’ worth of experience in this industry. We evaluate our processes continuously and are always striving to improve our systems. Quality control is very important to us and we have many checks and balances in place.

The cash flow of our clients is of the utmost importance to us and in our experience, administrative functions are often neglected which could have an adverse effect  

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on a practice. We are obsessive about following-up on unpaid claims.

Managing the business side of a practice is a time consuming and frustrating part of the profession and leads to stress. We invite you to experience a professional level of service, providing the quality and thoroughness that is important to our clients.

The company is dedicated to the needs of our clients and we strive to be a seamless extension of our clients’ business operations.

EBMAA renders a cost effective service and you can manage your overhead expenses with our fee structure that is directly related to your income. You do not need to employ staff to manage your accounts and therefore avoid the accompanying responsibilities such as recruiting, contracts, labour disputes, absenteeism, statutory requirements, motivation and training.

Specialised operational work structures, policies and procedures, training manuals, software set-ups, staff incentive structures and management reports are all in place. Our staff is goal orientated and target driven.

The secret to our success is the correct coding of claims and effective credit control. We believe in honesty, transparency and integrity whether we deal with clients, patients or guarantors.

Apart from our administration and software license fee, there are no unpleasant unexpected costs.