1.2 34 Reviews
Restaurant name
FRANCHiSiNG DEPARTMENT FRANK KRiESOLDT, PO BOX 38628, BOOYSENS, 2016, Johannesburg, Gauteng, South Africa   View map
+27 11 493 3703
+27 11 493 3571



34 Reviews
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unprofessional code of conduct and lack of customer care
on the 11 of April 2019 at around 17h10 i phoned ormonde chicken licken and placed an order ; i informed the lady i spoke with that i will be there to collect my order between 18h00 -18h10 because i was going to work; after i dropped the call i realised that they did not give me the order number so i emmiditely called back to ask for the order number then the lady said there's no order number i must just give them my name and i told her when i called 2nd time around that my latest to arrive for collection of food will be 18h30. I drove to Ormonde Chicken licken from Ridgeway (which is out of my route on my way to work) when i arrived i went stood on the collection side and i was alone on that side and the other people were on the buying side so after some few minutes the lady that was on the till came to my side ignoring me then i greeted her and told her i was there to collect my telephonic order; she then shouted "telephonic order" while going back to the till and waited again for few minutes and the other staff members that were behind packing orders kept on gossipping amongst themselves and looking at me. I politely asked the lady that was on the till again then the other one emerged from the back (minding her own business) and the lady on the till asked her about the order she said she doesn't know anything and the one that was on the till said they must ask someone (she mentioned her name)at the back and someone shouted she's on the phone. I waited again then the one on till said there's no order that was after about 10minutes and i said thank you and left.I got into my car took my phone and called the same number i had called twice earlier; unfortunately i couldn't recognise the voice 8f it was of the same person u spoke with earlier and i asked about my order and the lady started by lying saying i said i will collect my food at 17h10 whereas i had called at that time then when she realised u was getting angry she then said i told them i will collect my food at 18h10 then i webt back with her to exactly what happened when i called at 1st then she then called out what i had order by then i was already rerversing ready to take off i'm not sure whether they could see me because she then said to me wait i'm coming to you; i asked her coming to me me where?) i dr9ve off then she said she's not the one that spoke with me earlier it was someone else i asked who she mentioned the name then i asked for her name then she mentioned the similar name and i asked if they've got the same name with the person i spoke to to earlier since she had said it wasn't her and i told her i will report this incident
Always buy chicken licken at the Glen. Always not happy with the pieces that I receive. Saturday 2nd of March I bought 4 boxes of rock my soul and each box has 2 breasts which I hate and 1 thigh.I told the lady I dont want sny centre breasts she said for niw she will do it but I cant choose what I want. Why dont they use the centre breasts for pop ups or something. Which person wanna enjoy a meal with a centre breast. My concern is that I am not asking for the meal I am paying for it. So please give the customer what is gonna make him / her happy. I called at the store they only hang up the phone. So the Glen chicken licken does not give the customers good service. Really not happy!!
So unprofessional
I'm at chicken licken tembisa north, the staff there are so unprofessional, chewing gum while serving and the noise of the ready, I was having lunch with my business partner, the volume of the radio is up the roof..really not happy.
Unhappy customer
Tday I went to chicken licken maponya mall I wasn't happy wen I took a bite at my meat de was a stone on it I just left my food thr I was so unhappy da service there was so bad
Stolen cellphone at chicken licken
its been a month since I complained no-one has ever came back to me, is it how chicken licken treat their customers. I lost a brand new cellphone I am still bitter I really love chicken licken most especially their hot wings but they way they are treating their customers its really bad. we will keep on loosing our asserts and they will say no cameras when we need footage.
Reply by Catherine, 14 Sep, 2018
Question. You had the phone with you? Why must Chicken Licken pay for your new phone? This is South Africa. Keep your phone close to you. Its not Chicken Licken's fault it was stolen. Its your own fault. Be vigilant.
Reply by Unknowny, 29 Jan, 2019
Catherine your talking nonsense. Who wants to be in a restaurant that is full of thieves.
Slow service
Chicken licken in seshego;polokwane;limpopo is rendering poor service when it comes to the drive is titled fly thru but at this particular store it's more like a crawl thru as you take 15min even though you are the only customer in the drive thru.
Customer Service

I went to Westgate chicken Licken, we placed an order, "feed my craving". Thabo the guy who served us did not bother to greet us, he was very rude, to the order and did not bother to inform us that the wings were not ready. He moved out of the counter in his brown slippers and spoke to someone and came back to serve other customers. 30 minstrel later when we questioned why we haven't received our order he doesn't bother to attempt to us as the person that initially served us. He straight out ignores us. His colleague only said "oh thank God I told my customers " no apology from anyone. Ended up asking for a refund. I can't believe I wasted 40mins of my time for nothing
Good morning,

I landed from Durban this morning at OR Tambo International and on my way out I stopped at your branch in the airport to get a meal. I ordered two pieces and a Big John burger meal. When the lady gave me my meal i asked her if it was two pieces and a burger meal and she said it was. I had to ask her for salt etc as she didn't bother to put any in for me. I was in a hurry to leave and when i got to work i got one piece of chicken and a burger with brown lettuce on it. In fact the lettuce was nearing black.

I am so angry because not only did a person i bought food for, not get their full meal but i paid the full price for nothing. It is seriously not on and robbery. I want a refund and i don't want to go to your outlet again i just want my money that was taken for nothing!
I had taken my family for breakfast and the chicken was dripping in oil I told them about it and the next chicken was burnt and dry Newcastle drive tru
Good day.

I just went to Chicken Licken Potchefstroom Die Bult and one of the staff member Dinah was very rude to me.

I don't think she should be working with clients if she is going to behave like that!!!!!!

The food was also not up to standard.

This is very disappointing because I regularly buy at Chicken Licken but I would rather support someone who shows respect towards customers.
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Gratitude Maluleke
Good morning

I have a complain with the chicken licken in randburg opposite the taxi rank,
I went there yesterday (24/07/2018) I ordered rock my soul 3 with no drum stick and I asked the lady twice not to put in a drumstick, when I got to work I opened the box only to be welcomed by a drumstick, I called and was told to come and collect another piece so this morning I went and was told no you cant have it as you never called and we cant help you and the manager gave me attitude while at it
25 Jul, 2018
No answers yet...

Hi. May you please open more branches in Polokwane. Opening 1(one) in Bendor will be a bonus . We have to go to CBD to buy Wings for a snack. Shopping centers like Cycad Centre and Platinum Park are great spots in BENDOR PARK, POLOKWANE.
27 Sep, 2017
No answers yet...

Does chicken licken Mthatha open on weekends?
19 Jul, 2017
No answers yet...

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Restaurant Details

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FRANCHiSiNG DEPARTMENT FRANK KRiESOLDT, PO BOX 38628, BOOYSENS, 2016, Johannesburg, Gauteng, South Africa
A South African favourite since way back in the day. The first store opened in 1981 and since then we’ve grown into the biggest non-American fried chicken franchise in the world. Now over 200 stores & more opening all the time...

Chicken Licken has been a South African favourite since way back in the day. The first store opened in 1981 and since then we’ve grown into the biggest non-American fried chicken franchise in the world.

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Last update: February 2019 - View Status

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