BRADLOWS HEAD OFFICE, Customer Care Contact Number - Johannesburg

I purchased a bed online from Bradlows and they never delivered on the agreed upon date, they kept giving me runarounds that I ended canceling the order and requesting a refund. But I still get calls from delivery people asking me when they can deliver while I've had endless calls to customer service about my refund. Nobody knows anything, seems like there's no communication between warehouse/delivery and customer service. It's been exactly a month and nobody is saying anything about my refund meanwhile I still get SMSs telling me when my bed will be delivered. I have decided to take it further!!!!!

I made a 12 months laybye of Avatar lounge suite, payed the last installment in the be beginning of May. They said they gonna deliver after a week, still waiting. excuses after excuses

I bought couches last year and one with a hole on them and the other had a stich out, they took them for repairs for a full month only for them to come back not repaired now we a giving the run around bradlows Trade route Mall bad service never again

Never ever try to order things online with bradlows, im stuck here with no order, account cancelled without my knowledge. You have to make follow up by yourself, no update, actually there's nothing they do you have to call them every day then they will promise to help

Good day, this is my 3 attempt to get the attention of this complaint, Bought a bed at Bradlows in August 2021, this is the second time I have to exchange the bed, and guess what now you just wait till they decide to help to change the bed when you apply for credit they are to quickly to do the deal but when you want to return the bad goods that were supplied then everyone is like dead and not assisting you, why do you have a complained line are they not following up on your complaint they can not even tell you how long your complaint will take. Never ever will I buy anything from Bradlows. this query is being in progress from the 13 May 2022

Hi I bought my fridge in December on the second day after they deliver I notice that the water dispenser is licking so I've decide to take out the water and leave the water dispenser empty and I called the sales lady and report the mater on top of that my thing in the top fridge are getting frozen eg lettuce, cucumbers and spinach .still today I did not get any assistance I even go to the manager he told me he cant do any thing he hv to wait for hisense consultant to come to my house . Till today I'm so frustrated I'm thinking of opening a case now I've waited for two month with our getting any help. I'm in Queenstown my contact number 074 764 3940

I have paid up my account with bradlows last year 2021..August..this year whe I check my credit profile some debt company called me and say they bought that account from bradlows and I owe them ******** wich I didn't owe i have a settlement letter with me , now iam blacklisted by that company, I have tried calling Jd complaints department, but till no one is helping me

I brought bedroom suite on 2018 in fully amount but i haven't received it yet,I went to secunda store where I brought the bedroom and they said they cancelled my transactions nd they can't find me on their system while I have proof of payment and they never contacted me for cancellation and now the price of bedroom is increased so they want me to add/pay more money to get it.what a crazy store!!

I bought A Fridge and Stove for a pensioner i have been waiting for 9 days for a delivery up until today, tomorrow its Christmas day and people must suffer and use woods to cook on a Christmas day, im really pissed off and annoyed with the service im getting at Bradlows, im never buying anything in this store ever.

,I just recently bought dining table and chairs at bradlows east gate Johannesburg, I paid cash including delivery that was suppose to be in eastern cape, they told me it’s best if I pay for delivery so that the people from their warehouse can also assemble the staff on delivery, today the 5th of December table and chairs were delivered but the guys delivered they didn’t assemble and said someone will come from Idutywa to assemble that time there’s no bradlows in Idutywa but butterworth, remember when they delivered my mother was there as planned now I’m calling east gate to find out why the guys didn’t assemble the lady that answered told me if my mother signed for delivery it is our problem not ours off which the only thing they told me while I was purchasing is that the guys will assemble when they deliver , whenever I talk to people from east gate they get annoyed since even the delivery took longer than expected.. sales person who was helping is Genius Sibanda which he never even call to inform me after I bought the staff I was the one making followups his manager Libon promised to take care of everything until delivery which I was the one calling, I really need your help as I cannot afford to have damaged staff which I paid 20k for

My was handed over to Lawyers but I did settle it on the 12th of November. Bradlows is failing to send me a paid up letter. I have been requesting this letter for more than 2 weeks without any success.

Bought sofa a few years back and they were scratched, filed for exchange and we were ignored for the entire year so afer 3 months we stopped paying. They came with display sofas to exchange and we refused them more months passed then finally after almost 2 years they exchanged them (seeing that we refused to pay for crap and wanted them to take them back, infact we didn't want to continue any more and they begged us to bare with them and that they will fix everything including the payment arrangements and defaults and so we made new payment arrangements,whereby we would only pay for the interest for certain unumber of months then commence back to the original installment) now we've started paying the installment of R1500 and have done so now for over 6 months and are suddenly handed over to the collectors as the store kept the interest piling without our knowledge as we are not even getting a statement sent; even though they knew what we have been complaining about and knew about the arrangentments and are forcing us to pay interest of over R15 000 now. I am really disappointed at how they treat humans.

I paid 12k for a headboard and delivery in full on the 28th Sept at the Capital center branch in Pmb after numerous hiccups and a display of outrageous unacceptable customer service I finally received damaged stock! which I refused to accept, the next day the sales floor demo was delivered with minor scratchs and a slight damage to a side pedestal but overall in a better condition than the first delivery however I am now waiting for the sales person to come over to my house to drill holes In my headboard and side pedestals as they apparently don't align. Imagine buying a headboard for R12 000 and having it laying on the floor and waiting for the sales person who is awaiting a drill as he learnt it to someone else and will be available on Monday or Tuesday!!!!! Outrageous terrible and unprofessional is now clearly I see nothing will be done by anyone at bradlows as this is the norm but I write the review with the hopes of saving someone else the misfortune and sheer disappointment of shopping at bradlows ..

We bought this on the 24/09/2021 at jane furse bradlows when we arrive at home we open it and it has scratches all sides of the base then the following day we lay a report they promised to change it but now they say they can't change it because we used our own transport maybe we scratched it

am a very disappointed customer with the service of bradlows in Philippi junction

I bought Montreaux coffee table product ******** with R4999.00 on 08/01/2020
After two months i reported it in store that the stones on the table are loose and i even send the pictures to them , the repair was approved i went in store on the 05 /04 /2021 for the collect of exchange unfortunately the table was also damage and the store manager promise to call me back ever since then no call no communication

I email bradlows several times the told me they log a new repair ref number O-********-4817 eversince then now onw responds to my emails...

What kind of customer service is bradlows at Paledi Mall is giving? Who hired the Manager, coz clearly she doesn't know the Meaning of Customer service. Is she Qualified for the job or is in store Promotion?

Am looking for bradlows Whatsup number please

Hi my name is Alice Ramajoana, I would like to know how can I change my debit date from the last day of the month to the second day of every month, my reference number is ********