Reviews of Vodacom Regional Head Office Cape Town

My whole family is on vodacom but all of us will cancel our contracts with vodacom and switch over to a much better network provider.I bought a brand new phone for my daugther from they branch at Sitari Shopping Centre in Somerset West which just when black and my daughter only use the phone over weekends .They service are the poorest of all.I gave the phone in for repairs with them and it took them 3weeks to get the phone back un repaired with lot of explenations thats not valid.

I received a call from a marketing employee of Vodacom late in August 2022. I was offered more DATA for slightly less money. He also offered me free new routers and also n free cell phone compliments of Vodacom. Because it was late August We agreed to do the upgrades with effect 01 October 2022. Vodacom sent me all that was promised the first week in September 2022 I kept the delivered items and opened them on 01 October 2022. The two Data sim contracts was to have deem increased from 10 to 20Gb. After unsuccessful attempts to activate the new Routers and supplied sims I decided to vist the local Vodacom office and seek advice,or then help. We received very good advice from the staff in the Vodacom office but also information redgarding account 1 . I did not have 20GB data per sim as offered and the free cell phone was in fact debited to my account at +- R350.00 per month. All that had been done was that my monthly bill had been upgraded and was in fact now costing me more , irrespective of weather I could afford it or not. I was angered at this level of service I had received.
I made contact with the cancellation department who transferred me to three different staff members . They insisted that I only have 14 days to cancel any deal and could not understand that the new arrangement was as from 01 October 2022 and the date I contacted them was 05 October 2022. After an hour and ten minutes of argument with them the last lady assured me that she would arrange for the collection of the items sent and revers the order as requested by me. To date I have sent Vodacom Cancellation Department six emails requesting response but all in vane. I have received confirmation that they received my emails but that is all. This is not the type of service or treatment I would expect from Vodacom. I have been a customer of Vodacom since 1998 . I informed them today that I would escalate my complaint to higher management until I get the service I am paying for.

I am just wondering why the store here in Beaufort West does not have backup batteries to help customers during load shedding? Aren't you guys losing customers this way? It really is a inconvenience.

My review is to express of my disappointment as a active client of the network. I have resetted my mini wify which is a vodacom device with a vodacom Sim in it. So, as a result device was reset to a factory settings and could not accept my existing password. I visited vodacom store in Cape Gate for a help and was told that my device will not work, and they will help me at a fee of R.450 to reset it. I have found it very expensive as I already pay my contract every month. To my great astonishment I have have browsed the web and found that the information is public and easily available, doesn't require a special skill, and can do it myself, which I successfully did,,, in about 2minutes sitting in my car!!! So, my question to Vodacom is, why on earth would I ever choose Vodacom as my service provider ever again or recommend it to anyone if they cannot help one of their own paying customers, and wants to charge additional for something that is available for free?!
Very disappointed and feel for those people who actually got literally ripped off by not going extra mile to research further...

Applied for a new contract at Vodacom 4U at Cape Gate mall on 20 August 2021. Demi said that it would take only a few minutes. Afterwards she said I have to come back the following day as the system is down. I went back 4 days and every time the "system was down". I asked Christiaan Wyngard (CJ) why it is taking so long and he said it always takes this long and that it is normal. Later I found out that Christiaan lied to me as the regional Manager and his colleagues confirmed that this is not true.

After two weeks I visited the other Vodacom shop at Cape gate mall (close to Checkers) and they helped me immediately. Yet they couldn't help me as the other Vodacom shop messed up my profile and they where blocked from completing the order. Theresa (from the second shop) was so helpful and even called the regional manager and also tried calling the manager of the first shop. The manager at the first shop (think her name is Nicole) was so rude and just ignored her.

The regional Manager (Erwin) called me and said that the lady that helped me ruined my application on the system and that the IT team will need to fix this. According to him it would take 4 to 24 hours to fix and that he would follow up with me the following day. This never happened and I went back each day and nothing was done to this issue. I visited the shop and they said it will be fixed after 48 hours (lied again), and yet after 48 hours nothing again. I was promised being called back, nothing. I was lied to over and over and this is just disgusting.

The regional manager also ensured me that the lady that loaded my application incorrectly wont deal with customers anymore as she never told anyone about the mistake she made until I started complaining two weeks later. Yet when I visited the store this weekend twice she was helping clients. I must be the laughing stock of Vodacom. She even listed my details as "Fraudulent Connection", and I have a photo as proof.

Theresa and her team was so far the only one that wanted to help and the equipment I need is waiting for me at her shop, yet I cant get it because of this mess. Is Vodacom allowing this unprofessional attitude towards new clients? Is Vodacom happy to accept new clients or do I need to shop elsewhere? Will steps be taken to ensure this doesn't happen to other clients as I can clearly see this is a trend at Vodacom 4 U (I got info at the shop and even online people complain of the same thing)

Did an upgrade and when phone arrived it wasn’t the phone I upgraded to. Contact customer support and excuse was they didn’t have stock and maybe they send other phone without contacting me first. This was bad. Still waiting on collection of the phone. Been a customer for over 12 years but this is my second time wrong phone over the upgrade. Think of moving my business.

Someone else published the identical experience. The phone on an upgrade did not work. I was told they would collect and cancel the upgrade in 3 days. Now no one can help, the phone has not been collected. None if the agents can find the info, it takes hours of holding on to be passed toore agents who can't help. This is a nightmare!!

Very poor service, tried to upgrade on Vodacom App - call consultants unhelpful regarding the reversal please see attached emails!! App did not allow for selection of second device so presumed it was 2 phones. Upon delivery contacted customer care advised of the issue and arranged to return phone. Was told by consultant to call after 3 days after return of device to reverse the upgrade - now the reversal is 14 days! Why should I as a customer have to deal with an issue that was not mine to begin with. Calls are recorded but no consultant will go and listen and confirm why I was told 3 days. Been a customer for over 20 years and now I no longer want to be!

Account # ********. Gert Wessels

In mid-September, my internet data ran out (I have a wifi tower). This was due to one of my staff members downloading movies on his cellphone.

I went in to the shop and requested data to last me till end September. I was told by the staff member (Surname Lombard) that I would need 100G and R1600 was loaded onto my account.
The following month when I went to pay my account I queried the high amount and was told that it was probably because the next month had already been loaded. I paid roughly half of the amount.
So 1 December I went in to Table Bay Mall to pay the account and was told that the account was over R5000.
I was told that they couldn't sort it out so I had to go back to Bayside.
Bayside told me that the R1600 was incorrectly loaded as recurring and I was also told that 20G would have been enough.
The manager told me that I would have to pay the full amount owing before Vodacom would look at the query or even consider a refund for the erroneously added recurring data. I was told by the manager that he had sent in an email and would contact me within 24 hours. Needless to say, it is now the 4th of December and I can't phone the shop. The phone just rings.
I am very unhappy about this as my internet and phones have now been cut due to the fault of a staff member who doesn't even work there anymore. I refuse to pay this amount as it is no fault of mine. In the meantime I sit without internet or phone. COULD SOMEONE PLEASE SORT THIS OUT.

Regards
Gert Wessels

I am disgusted that after excellent service in store and restoring our faith in your brand you once again fail to deliver!!!!

Check hello peter for more information should we not receive our stock by this weekend