Reviews of Vodacom Head Office - Contact, Complaints, Address, Vodacom Headquarters - Midrand

I have tried so many time to get my contract to be canceled, yet no one is assisting me with,no one will ever respond to your emails or sms like when your phone is in arrears... And vodacom should train their consultants the same as every time when you call, you get different respond....

WORST SERVICE EVER!! I have applied for Fibre over 2 months ago at the Berea Vodashop in East London. To date I have received NO installation. There is always one excuse after the other. Why advertise that installation takes between 7 to 14 days, when you cannot deliver. Pathetic and absolutely unprofessional service.

Evening

I've been a Vodacom customer for the past 14 years or so and never have I been so let down as I have been in the last 3-4 weeks.

I sold my property and tried to transfer the ownership of the fiber account to the new owner. But for some reason Vodacom decided to cut the fiber line. I've now paid for 2 months since the new debit order went off today and I've not received the service I've paid for.

It's obvious that they've lost a customer in the new owner since they cant resolve a simple issue but I'm seriously thinking about cancelling all my contracts with them as well.

Havint had internet for 3 weeks in keimouth, morgansbay and transkei????
Believe your towers are down! Please send a tech to fix the problem!
Thanks very much!

I have an issue of my airtime always disappearing whenever i make a recharge.

I've tried calling your contact center since 11am and still haven't gotten assistance.

The team leader cc’d on the email was suppose to get back to me long ago and take me through all the process and transactions etc

*Firstly he's extremely rude and slow
* his consultants kept putting me on hold and cutting my call the whole time and that resulted to me having to call the call center line and holding for minutes, it's ridiculous.

Your service is very disgusting
And the rudeness and disrespect to your customers is extremely shocking.

I've been explaining myself over and over again and I'm tired .

I've sent emails with no luck of getting assistance.

My fibre has been down since Friday, 27/08. The consultant said no technician can come out on the same day, and since it was a weekend, there were a limited amount technicians working. A technician was booked to come to my house on Sunday, 29/08, but no one showed up. A technician was booked for today 30/08, but no one showed up. I asked the consultants why they never show, none of the consultants can give me a reason. The only things the consultants say is they escalating the matter, but nothing happens. All the consultants I spoke to said they will give me feedback from friday, and none of them has called or emailed. I am working from home due to the COVID-19 situation and now I can't do any work because I don't have internet.

My husband and I am not very happy at this moment. On Saterdag our fiberline was put off . With visit to vodacom shop and many calls after 7days later it is still off. They promised to send someone out that never happened,we phoned again and the same old story over again. We are very disappointed in this services we are getting. And the people that assist you on line really dont know what they are doing 1 or 2 try there best in helping us but with no success.we need our fiber line on as we depend on it for our business. If this does not get fixed today we are taking our business elsewhere. This is totally unacceptable. I hope there is someone that knows what they doing, that can help to get our fiber internet working. Thank you Kathy Swart

I have been trying to reconnect my home WIFI for a more than a month now, I have never experience such a bad and horrible service from Vodacom like this in my life before. till today I am not yet connected to WIFI.

I don't even remember how may times I have called 082 1904 number... you will be sent from pillar to post every time you call them... such a bad service

Hi, I'm disappointed by the services of vodacom. I currently have an issue with my insurance for over weeks now with my insurances which I've been paying consecutively for my contacts.. 1stly under upon taking out the contacts with my insurance in the devices never was I informed or In the policy wordings should the simcard be taken out the phone it will impact me upon claims stage that the insured device will not be picked up anymore, furthermore never did I get any notification from vodacom insurance to advice on the changes made on the device whereby the number is been picked up on another phone.. And mind you me with one of my claims last year in one of the insured devices the original sim that came with the devices was not been used in the phone and that did not effect the claim however now I'm being told that my claims will not be valid as the sims have been used in the right decives and other phones are. Been picked up on the insurances.. I'm so disappointed and exhausted as I'm not sitting without a proper devices and not getting any assistance in updating the profiles and been given the run around.. I have no words for vodacom if I could move my contacts over to another service provider I would in a heart beat.. I am now forced to get my lawyers involved as I'm getting nowhere with this on my own.. Even worse countless times I've called in to inquire on my insurances and been adviced yes the inquired decives are covered even before going to book my phone in... I demand a response and assistance with this matter or my refunds back from the insurance and I have statements to prove the insurances going off my account... And what exactly are we insuring the sim or the phones cause honestly it makes no sense.. Please assist and contact me asap.

I took out a contract with Vodacom Waterfront Cape Town on the 14th of February 2021 for a Hawuei P40 lite. The salesmen told me that I do not qualify for the contact as I have two other contracts under my name and would have to pay an upfront payment of R4296, which will allow me to qualify for this new contract. This upfront payment will cover finance for the device and I will only have to pay R150 for the data plan on the number. Vodacom has been charging me the full amount of about R329 on the contract for the past few months. I have communicated with their customer care, who told me they don’t see the amount under my Vodacom account. They then contacted the store and the store said the funds were not released. Then we asked why the funds haven’t they been released since it’s been 3 months and why don’t they reflect on my Vodacom account. The store could not answer, they then said because it’s an EFT payment with a link sent to the customer, they can’t trace it. They then agreed that I should not be paying finance on the device and should only be paying for the data plan but I am being charged both. On the 3rd of June, it was agreed on a three way call between me, the customer care personal and the store assistant that the finance on the device should be released and the amount charged would be refunded. It would take 7 days for the money to reflect into my Vodacom account and then 7 days to reflect into my Perosnal account. From then onwards, I would only be paying for the data plan. On follow up with Vodacom customer care, they closed the case saying the store doesn’t have recollection of this amount and thus can not release the finance on the device. I have receipt of the payment paid to the Vodacom store and the reference of the complaint to release the device payment and only charge for the data plan and refund me the owed amount. Customer care can’t assist as they can’t see the amount, they said I should go to the store directly. I am based in Joburg and can’t go to Cape Town to resolve this problem. On calling the Cape Town store, they aren’t answering my calls or the calls of Customer care. I am now going back and forth on understanding where the money is. If this is happening to me, I can’t imagine how many people have been faced with such a situation.