SAMSUNG ELECTRONICS (PTY) LTD - HEAD OFFICE - Bryanston

I have been on the phone with Samsung daily over the past three weeks trying to arrange for someone to collect a monitor I ordered that needs to be exchanged. Absolutely appalling customer service. Every day I am told that the matter is being 'escalated' and that someone would call me back before the close of business. I have never received a call back from Samsung. I have experienced better service with Home Affairs.

Took out the Samsung Note 20 Ultra contract from Telkom with the Samsung promotion. With that you get a Samsung TV for free, Claimed from Samsung Members App; Claim approved; you send your TV Licence to Samsung. I did all that - as the TV licence is in my Father`s name ( the law states that it is acceptable) I called several times and was told that they don't know why I did not receive my television yet and that all was approved and that it only needs to be delivered. When I emailed them to find out what was happening and they told me as the tv licence was not on my name I will not receive the TV. According to the broadcasting act that was published in the Government gazette : Broadcasting Act,No 4 of 1999, as amended, I am exempt from a tv license because my direct family member has one and we are dependent on each other so our household has a valid license.The Consumer Protection Act clearly states, "Suppliers may not mislead consumers." The Act also bars suppliers from making false claims about a product. So Samsung are you a serious company or a scam….. I have bought a television for our living room a year ago with telkom and I did receive that Samsung television with the same license and documents… so Samsung what's wrong this time...Incompetence on delivering a promotional product???? What excuse will be next…. a television license for every television set bought from you????

Good day, My tv's screen went black while in warantee, I contacted Samsung and they gave me a Exchange transaction number about six week ago. From then I phoned Samsang costumer care twise a week hanging on my phone for about 25min a time,every time I speack to someone at costumer care, thy tell me that they will contact me in 48 Hours, no one ever came back to me to solve the problem.
I am paying my DSTV for almost two months now, with out a tv to watch it.!!!!!!!!
Exchange trasaction number : ********
This is very poor service for a company like this.!!!!!!

I had a upgrade with Vodafone in December we upgraded on the 5th December 2020. All documentation was sent on the 7th and then again on the 8th as there was a problem with samsung members. I called back to confirm if the documents have been received and they had confirmed all docs received and I was given a reference no. They advised that it will take 6 to 8 weeks. I followed up again after this to advise that I did not get any confirmation that my TV will be dispatched no one could help me in the call center all they said is they will get the department to contact me back. I called and spoke to about 10 different consultants in January and sent several email. Just to be told that I need to resend the docs. No one got back to me even after sending the docs. To date I have spoke to 20 different people. Dimakatso Goomba. And her manager Tazlyn and Sinwo, Salman, Promise, Setanta this is just a few names. Vodacom is also not able to assist me. This is extremely frustrating. We are paying for the TV which is part of the vodacom contract. Shirley said that she will get back to me tomorrow so will wait and see what lies or excuses they come up with next. Samsung service sucks

Must be the worst company to deal for After sales and repairs.useless pathetic is still good words
2 weeks later still waiting on a fridge repair
You outsource to a useless company
No stock of spares

Samsung South Africa just refused to sell microwave parts to me as a customer to fix my Samsung Microwave. Utterly disgusting and extremely poor customer service. I have two Samsung microwaves, I will sell them both nou and rather buy Defy form which I always get excellent customer service.

I purchased this product in Jan 2018. Was mounted on a wall using the appropriate brackets. i recently noticed that there was a crack along the left top corner of the frame. Upon closer inspection I noticed that all corners have had the same structural failure. Samsung is adamant that warranty is over and would not have covered this anyway. I find this so disappointing since this is a premium product and has failed in such a way. Surely Samsung can back this product up a little more or afford me an opportunity to discuss possibly alternative to repairing it? I was quoted a massive Callout Fee for someone to assess and quote but I do not feel that I should pay as this is clearly a DEFECTIVE product

Bought a microwave in 2007 use it everyday not once had a problem with it want to upgrade but cant at the moment most of my appliance in my house is samsung proud to be a sumsung lover

will never buy a samsung product ever have a total of 4 useless products , what they promise when you buy and what you get all together two different things , poor , poor , poor product and service

I have a double door fridge and am trying to get through to the right people with the problem i have with samsungs contractors they are using to do repairs . I have loaded a repair to my double door fridge at samsung them selfs and have got the POOREST service from samsung my fridge is standing and packed out for over a week and still the same , yesterday the contractor was supose to do repairs but again i am still waiting i even phoed samsung and verified that the contractor is still coming and still waiting today for a reply from samsung and from the contractor . Who does samsung do there subcontracting to and still hold there name up high when people are struggling to get things repaired which they have even paid for and just left in the dark . I am very dissapointed in samsungs service and the people they are contracting with . Ihave had it with samsung and there equpment which i have plenty of which will force me in the long run to rather sell and invest in another make were i can get the service needed . How long must i leave all my stuff out the fridge while it's tempritures just going higher and lower at times olso freezes up water despencer this can't carry on like this now i must go another week end with the same problems i have for the last week and a half . Samsung i have lost my faith in your product and hope i never have to have another problem with any of my other samsung product's i have and need to deel ever with any of samsungs contractors that use samsungs name .
Thank you
Mark Jacobs
Tel;********

My s7 phone fell and broke the screen last year and I took it for repairs at the Samsung store at mall of the South. I got my phone back with a new screen and 2 weeks back my phone was splashed with water and it stoped working so i was surprised as to how can a water resistant phone get liquid damage with just a splash of water. So I went to the Samsung store at mall of the South and the technician who booked my phone saw that the screen was not closed properly at the top by the person that was fixing the screen so that's when it started to make sense of how can my water resistance phone be damaged by a splash of water . So after a few days I got an invoice for R9200 and no I'm not joking this is a true story. I spoke to the VOC department and they told me that they received pictures from the lab and "My screen was lifting" . Couldn't believe the lies when I took my phone in my screen was not lifting which is why I was wondering how it could get liquid damage even your technician at the store couldn't see immediately that it wasn't closed properly and even then the screen wasn't lifting.
So you want me to pay R9200 to fix a mistake that was made by your agents. Oh and they also said that my phone had a dent . They talking about a small dent that is not on the screen . It got the dent when it previously fell and broke the screen last year when I booked it in and that is when they didn't close the screen . Mind you they tell me that nonsense when I'm concerned about the liquid damage that was caused by your agents that didn't close properly a R******** worth of a product .
My reference no. ********
I'm so disappointed at Samsung to think that we have spent lots money in your products including SUHD tv's

23 June 2017
So Samsung offers a screen repair within the 12 months of owning one of their phones, in this case the Galaxy S7 edge. So, I accidently cracked my screen within this period and took my phone to ADH Premium Menlyn located inside of the New World store and got it booked in on the 9th of June. Up until the 21st of June no one has the audacity to call me or advise that it’s either been assessed or in even in the process of being repaired. I call them on the 21st of June and get advised the phone has been assessed on the 12th of June already, I then ask the consultant by the name of Enok to please find out what is happening with my phone. He advised he would call me back on the 22nd of June and low and behold not a peep from the store. So I call on the 23rd of June and get advised the system is showing that its pending, my question is what is pending? The consultant by the name of SK could not answer me and referred me to speak to the head of technicians by the name of KG at Samsung’s head office. Samsung I ask you now, why must I follow up with you? This is a service that you offer. I borrowed a phone for the expected repair time to take no longer than two weeks (consultant advised me 2 weeks is the worst case scenario). Now I am going to be phoneless and will ensure to give the worst customer rating if I am not answered. My phone is part of my business, without it I am bound to lose money and that is not going to happen. While I am here, please improve your ADH premium customer care and provide better training.

3 July 2017
So I have been patient for yet another week, a repair that was only due to take a period of two weeks has now entered week four. I call Samsung ADH Menlyn situated inside of Menlyn Mall and they advise me the phone is in store and ready for collection. I then have to ask my manager to let me go and collect my phone, as the phone that I had previously borrowed could not be kept by me any longer.
Making me miss a deadline!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I head over to Samsung and receive that ****iest service ever, waiting in a long line. How can only one consultant be assisting so many customers???????????????????????????????????????????????????????????????
When I finally get to sit down with a consultant, I give my details and low and freaking behold my phone is still not at the store for collection. Consultant didn’t even know left from right and this indicates that staff are just there because they have a freaking job FFS.
Samsung I have not yet been contacted regarding the first complaint, now I am probably loading this complaint in vain but will do so every Monday going forward so that people know how bad the service is from your company. So much for even looking at getting the new S8!!!!!!!!!!!!! Because your service is from the very pits of hell......!!!!!!!!!!!!!!!!!!!!!!!!
Not the sincerest customer, you guys suck****!!!!!!!!!!!!!!!!!!!!!!!!!!

4 July 2017
So after going to Samsung’s repair centre in Menlyn twice and paying for parking twice my phone is still *****ed. Told them to check why my signal was not operating and it was even on the checklist even after I stressed to the consultant that this is actually, why I am bringing the phone in.I then have to follow a technician all the way to the grove, this is so out of my way but I need my phone. SO they then take the phone to have it booked in again(at this point I am so highly irritated with Samsung that I even gave up fighting) Then they offer me a loan unit and guess what it’s the ****tiest phone can get, but what can I do because the borrowed phone I had needed to be returned.I cannot take any calls, so I might as well have taken my broken phone with me…Samsung you guys clearly think this is a freaking joke and our will now take my plight to social media for all to see…

4 July 2017
SAMSUNG IS BEYOND USELESS, NO ONE CAN ATTEND TO MY CALLS THE WAY I NEED THEM ATTENDED TO…I EVEN CALLED THE STORE DIRECTLY TO SPEAK TO THE MANAGER AND THE CONSULTANT TELLS ME NO, HE IS THE MANAGER(IM NOT STUPID GUYS) I HAVE A BROKEN PHONE STILL AND YOU TELLING ME YOU GOING TO CALL ME BACK WHAT A DAMN JOKE. CALL THE NATIONAL CALL CENTRE AND GUESS WHAT………………….MORE SHUNTING ME AROUND FROM ONE DEPARTMENT TO ANOTHER. GUYS I HAVE GROWN TIRED AND THIS NOW IS OFFICIALLY THE WORST SERVICE EVER FROM A SO CALLED WORLD LEADING BRAND THAT’S ARE ACTING LIKE TWATS.
SO WHERE TO FROM HERE??????IM MISSING BUSINESS CALLS AND THIS PHONE YOU LOANED ME WILL ONLY LOAD STUFF AFTER A FEW MINUTES SO FUCK THE SPEED OF THINGS!!!!!!!!!!!!!!!!!!!!!!!
THE FUNNIEST THING I HEARD TODAY WAS, MY COMPLAINT WAS APPARENTLY LOGGED AT THE SAMSUNG HEAD OFFICE AND RESOLVED….WHAT A JOKE….YOU MUST HAVE RESOLVED GOLFING APPOINTMENT.

7 July 2017
So it is now the end of week 4 and I still do not have my phone, this repair was only supposed to have taken 2 weeks. My phone call to The Grove was not a pleasant one; I spoke to an idiot by the name of Acklas (apparent head technician) who has the nerve to tell me they have not caused me any trouble and that I had better fetch my phone. I was told when my phone is repaired it would be delivered to me, I even gave the idiot Acklas my address and he said its fine. I was called on Wednesday by Samsung head office to deal with the complaint, a consultant by the name of Shaun assisted and said he would get back to me ASAP well guess what I am still waiting for a call. I even checked out Samsung’s rating on customer service and they not exactly up there and rank very low and I hope this makes the rating worse because I am not the first person who is getting such 3rd world service. I advised Samsung I needed my phone by today as require it for my business and they obviously could not give two hoots about what I am saying. This has now reached a level where I will complain everywhere till this matter is resolved!!!!!!!!!!

Hello I bought a new samsung phone in november in the samsung shop in lephalale. i couldn not use it because there was a problem with the software. so i bring it back to the samsung shop and they send it to the technichen.after 3 weeks my phone was gone and i am still waiting for it. so this is not the samsung i know ,i am using more than 8 years samsung phones i never had something like that. so pls can someone help me to get my phone back or my money.

To whom it may concern.


I purchased my brand new samsung s7 edge phone on the 06th of January 2017. I bought it from Vodacom shop Westwood mall.. I looked after it in the best way possible. It was only charged with my appropriate charger and for the exact time required. My charger was never used in any other device. My phone was never dropped or mishandled. It is in an absolutely perfect condition. After about 3 weeks it starting restarting on its on own. Thereafter the problem gradually increased.  By April it was freezing almost every five minutes, the battery kept making a buzzing sound as if it was going to blow, the entire phone would get boiling hot and the screen kept making breaking colour. On the 12th of April 2017 I took it in to Samsung service centre (shop 6, The Grove Mall,Lynwood). My husband told the consultant that we want an exchange as it was unacceptable that a brand new phone should give so much of problems.  He laughed it off saying he would send it for repairs and that it just appeared to be a mere software problem.  He also said that within 7 working days it would be repaired and ready for collection. After a week my husband called to find out about the device. We were notified that they were awaiting parts. The next week we called again only to be told for a second time that they were still waiting for parts. We then contacted Voice of the Customer Samsung . Shaun Reddy handled our complaint. He investigated and then told me that my phone was already repaired and thus I could not have an exchange. I was told this in the week something between the 8th -12th May. I accepted this and asked my brother to pick up my phone . On the 15th of May my brother went all the way from jhb to Pretoria to pick up the "repaired" phone . He was told that the phone was not ready as yet because it failed the quality check.  I spoke to Acklas Sakala who told me the same thing.  10 minutes  after my brother left the repair centre, he received a call to say that the phone was now repaired and he should  go back to pick it up which he was unable to do. Thereafter i contacted shaun Reddy again complaining about this inconvenience. He then investigated and sent me an e-mail on the 18th of May stating that the phone was now repaired definitely and thus ready for collection. called Samsung repairs and requested Acklas Sakala to make arrangements to courier my phone to me. He promised me that I would receive my phone on the 19th or 20th or May. This did not happen and I received it on the 22nd of May after much effort of calling continuously to find out more about the details of the delivery. When my phone reached me the screen was absolutely filthy . The screen guard I had now has a bubble and dirt underneath which was not there before. I then switched it on immediately and was horrified to see that it just kept restarting continuously.  It did not even go to my home page and restarted for 20 minutes until it eventually died.. I tried pressing buttons but it just would not stop. The problem i sent my phone in for had escalated instead of being repaired. Thereafter i attempted to charge it with my Samsung s7 edge charger and it would not charge.  Thereafter i tried the charger on another Samsung s7 edge and saw that the charger was working.  I am now at my wits end. I have not had a phone for over 1 and a half months . The services from Samsung repairs was terrible and I went through many inconveniences in this time. All the main parts of my phone have been replaced ( main board, camera, speaker, battery and tape). acklas Sakala expressed disbelief when I told him that the phone was acting up and said that almost every part was replaced. I then forwarded a video (which I have attached in this e-mail) to Acklas Sakala and Shaun Reddy to show them what my phone was doing. I am so frustrated and exhausted and times I was on hold for VOC for an hour.  Hours and hours if my time have been wasted trying to get my due right. My device is worth a lot of money and it should not be giving me so many problems especially since it is brand new. I am absolutely disappointed with the quality of Samsung as I am a loyal customer and I am shocked with what I have been faced with. I am requesting for an exchange for my faulty s7 edge. I do hope Samsung helps me.

Samsung's so called rewards program is non existence. Tried calling them numerous times to start up. All I got was a voicemail

Great morning, i am struggling with the privacy protect password on my phone. i am unable to use my mobile phone (S8 edge) because of this. is there a way in which you could help me?

How can i become your tv agent

I need quotation for samsung********btu floor standing air conditioner....with pictures