OUTSURANCE - HEAD OFFICE Contact Details, Address

1.0 36 Reviews
Company name
OUTSURANCE - HEAD OFFICE Contact Details, Address
1241 Embankment Rd Zwartkop Ext 7 , Centurion, Gauteng, South Africa
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08 600 60 000



36 Reviews
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Public Liability Cover
Please explain why would Outsurance deduct a premium for the month of April when we were on lockdown level 5? It's a known fact that all of us who do not provide essential services were home as per instruction from the president. My Company, Amazizi Projects and Events Pty Ltd pays Outsurance for a service provided. So if you could please, ease enlighten me what service did you provide for us for the month of April since we were all locked down? What cover did you provide for last month and for what?
In this company Outsurance depends who get the phone at that moment and talk to you. I did get an accident I met with a kind person from the begging . He helped me from the towing of my car, storage, panel beaters and even to the payment of my claim up to the point my cousin want to join too. My car was right off but we discuss the issue and my problem was solved easy. I recommended to everyone but Its seems that who take your call first.
November 2019. The ads on tv are totally misleading they got me thinking. I reviewed my comprehensive car insurance. Got a reduction of R106.96 13.94% without car hire. I get another quote and that was R289.08 or 37% of the original cover. R103.92 (15.27%) cheaper than the revised quote. This was concluded on 5th November. Now 11th November I still get emails and have had at least four phone calls after I have very clearly told the company to leave me alone They do not listen or care. The proof is in the pooooooding. OUTsurance leave me alone.
In addition I have had to ask for a policy document. Useless is not the word.
Sadly I could not give them a tenth of a star. I would.
Constructive criticism take it leave it you choose
Please, your Car Outsurance Advertisement played out by Katlego Maboe every few minutes while watching a DSTV program is really getting 'tired'. Every break we hear & see Katlego. For myself because of the OTT over the top advertising I will never use Outsurance for vehicles because its now become overkill for me. Too many ads played out in between one Dstv program over & over again, has totally killed it for me. Sorry but its become, "oh no I cant believe it here's that stupid irritating outsurance advert again, I mean really, how many times must we be exposed to this while watching one program in Dstv.?"
Outsurance should close down
We reported a burst geyser on Tuesday morning. Today is Friday, our geyser had still not been fixed. We were prepared to pay for the geyser ourselves because after paying for 20 odd years they were squibbling over the amount the geyser was insured for. Your service is pathetic to put it mildly. So stop the advertising on TV of how wonderful your service is. Spend that money on bettering the way you treat your customers. I will take this matter to the highest level I can. You can take me to court if you like but the inconvenience you are putting us through is just unforgivable.
Excellent Service received
Hi had a serious accident on 3 May which resulted in my car being written off. The staff were concerned, helpful and efficient. They assisted me in getting a loan car whilst my claim was being sorted. I had a new car in less than 2 weeks. I am very impressed with your service Outsurance and will certainly be telling everyone I know about it.
pathetic service
this is my policy number ot25110786. i have had the worse treatment ever in all my life.
please check your records
poor service
Since joining 3years ago no follow up on your plan only when there is price increases then it happen via mail or post still waiting on my policy documents
Poor Service
in my years being your customer, I have never received such poor service. im so dissatisfied with your service and tell me what to do now?????:-(

Contacting outsurance is more difficult thaan finding snow in summer in South Africa
After many attempts to phone one of the call centers, cause there is apparently no other way of contacting outsurance I eventually had the misfortune to speak to a cancellation agent. WHAT A MISSION!!! He gave me so many words and when I told him I cannot manage to deal with a company that is so difficult to communicate with. The call centre agent was so annoyed with me when I wouldn't give the next insurance details to him. Seriously, what is wrong with you people. If your service was so amazing why are your executives contact details somewhere/anywhere and why is the only way to contact you via a call centre that has 'technical issues''
Poor service
Please see below email sent.

I hereby would like to raise my at most dissatisfactory and unhappiness regarding your staff members. I called in on Monday to query my access claim (no.115241537). I have spoken to Pertunia and she could not assist me. She then mentioned that she need to discuss my claim with someone more senior and promise me that she will copy me in on all the correspondence via email. (this conversation is recorded.) Up to date I have not received any. I then called her this morning and spoke to Shahida ( Ref. no. 42853700) who promise me that she would get Pertunia to call me back. I also gave her my contact details. I phoned again a minute ago and was told she is on lunch. All I need from Outsurance is to give me a breakdown as to how they got the amount of R1060 when my access was much more, reason being my son who drove the vehicle at the time of the accident was under 25 years old.

As a client of Outsurance for more than 16 to 18 years I feel disturb and very unhappy. I am a loyal client and deserve to be treated in a proper and professional manner.

I hope that you would address the above and provide me with feedback as I would like this issue to stop with you and no need to go higher up.

Thank you!
We have insurance cover for our daughter's Ford Fiesta. She got her car for her 21st in 2015, we recently received a payout and a reduction in monthly charges for her insurance cover. Thank you Outsurance, it is a pleasure dealing with you. Kind regards
Terrible TERRIBLE service for third party claims. You phone and leave messages and the claims handler NEVER calls back. I have been emailing and phoning since the accident, and I'm STILL being ignored! Thank goodness I am no longer at Outsurance!!!!!!
I have been fraudulently forced into a insurance policy to which I did not agree.
Hello OUTSURANCE,I am using this avenue to contact you as the only option I can find. My complaint is not claim related but refers to what I deem to be a disgusting advert which you are currently flighting on SABS. The advert where the family are in touch with the traveling father who meets his fate in a car accident. It is horrific, extremely sad and not suitable to be viewed by children under 16 years. The advert is cruel, disturbing and I for one cannot believe that a stand up company like OUTSURANCE would find it necessary to stoop so low to attract customers. To use death not that it happened but to see it actually taking place is the pits. I would drop your advertises as a heartless bunch of idiots. Take the advert off and think of something pleasant for all to watch. Thank you. Robert Fraser. 0823777349
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Questions & Answers

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Peter Mokete
30 Nov, 2018
I would like to join outsurance but I am living in Lesotho, is it possible?
Cooper plumbers
19 Jun, 2018
Good day can you please provide me with contact number or e-mail address for Elmarie Venter?
19 Mar, 2018
What is Facility on your claim for or what do you mean
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Company Details

Location map
1241 Embankment Rd Zwartkop Ext 7 , Centurion, Gauteng, South Africa Get Directions
OUTsurance company information

At OUTsurance, we’re all about giving our clients world-class service, creating a great workplace for our people, contributing to society and delivering consistent returns for our shareholders.

Our clients are our most important stakeholder group which is why we go the extra mile to provide them with value-for-money products, awesome service, and a fair deal. Read more about our sustainability report on pages 17-37 of our annual report that highlights our company, our staff, and suppliers, as well detailed information on the contributions we’ve made to our local communities and our environment during the past year.

Car and home insurance
At OUTsurance, chances are that you'll pay much less for insurance than you would pay anywhere else!

Business insurance
Join the biggest direct business insurer in South Africa and receive expert advice and comprehensive cover tailored to the individual needs of your business.

Life insurance
We are revolutionising the life insurance industry by giving you ALL of your life insurance premiums back after 15 claim-free years.

What's happening
We're extremely passionate about each of our list of projects. This includes the Pointsmen project where a number of dedicated men and women directs traffic at busy intersections in Johannesburg.

Our Staff Helping SA OUT project brought together 400 OUTsurance staff members and clients who volunteered their time and efforts to make a difference in the lives of less fortunate South Africans through various projects.

We also support several cycling and running events including: OUTride, KZN Expedition and the Gun Run.
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Last update: June 2019 - View Status

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