BIHARI INDIAN RESTAURANT - Cape Town

Understanding that relationships are key to success it soon became very important for Donna to be hands on and from the opening in August 2007 Donna was there to meet and greet the people eating in the restaurant. She observed their reactions and became familiar with regulars offering complimentary samples of food to those uneducated in Indian cuisine and selections of valley wines to enhance their dining experience with the knowledge that "word of mouth" marketing is truly the best way to build loyalty amongst patrons - a testament to Bihari's success and 1st Anniversary celebrations - further believing that Indian food has a unique taste, colour, texture, appearance and aroma that appeals to the discerning diner and more importantly, good Indian food can make the difference between a mediocre and an excellent meal.