Comtech Networking Solutions - Sandton

LOUSY SERVICE, NO HELP, NO SPARES
We have been leasing a Siemens HiPath 1120 PABX system from Comtech Networking Solution. In 2013 we had to call out Comtech Technicians 6 times to resolve persistent problems with the system.
Our initial agreement with Comtech was renewed in January 2013. But, unbeknownst to us at the time, the HiPath 1120 Pabx system was made redundant due to “end of life” by Siemens in 2013. I.e Comtech supplied us with an obsolete unit. We have an internal memo from Nashua dated 19/11/2012 advising that the unit Comtech supplied us with was to be phased out in March 2013. As of March 2014, Nashua advised that there would be more spare parts for the unit Comtech Networking Solutions supplied us with.
In 2016, we had non-stop problems with the unit. In total we had to call out Comtech’s Technicians 12 times during the year. Technicians would fix one problem and then and then create another one. (I.e. Current calls would be disconnected when another line rings etc.) As of January 2017 the problems with the unit have not been resolved.
In addition, Comtech’s Technicians have advised us that there are no spares available for the Hipath 1120 PABX. Their customer service is horrendous, particularly from Stefan, Comtech’s Technical Manager who is arrogant, unhelpful and belligerent.
Comtech wants all call outs to be paid for even before the Technician arrives, even though the fault lies in the outdated system and was not caused by us.
We were told in 2016 by Comtech’s Owner Beverly that they did not want us as customers. We were told to go directly to Siemens for help. When we asked Beverly for Siemens contact number, she told us to go and find the number for ourselves and then simply put the phone down on us.
If you want a system that works with backup and good customer service, stay away from Comtech Networking Solutions.