ADT Head Office Midrand, Contact Details, Complaints

Had new battery installed by ADT Hermanus in Aug23. Got the invoice from technician and paid same day via EFT.
Then received SMS informing me i owed them money. Called them and questioned what i owe them for. They promised to send me copy of invoice as i refuse to pay unless i can see what work was done.
Waited - nothing. Next SMS called them again. Then got invoice and it was the one I paid already and I then sent them proof of payment.
Only for them to now tell me - NO the amount for that original invoice has now changed.I need to pay more!
Another few weeks and mails back and forth to Hermanus ADT just ends same (silence and if you get a response it is - that there is a balance outstanding - i need to pay more! Emails to customer care coastal means nothing - no response - ZERO. I told Hermanus they CANNOT deduct the additional amount off my debit order as it is NOT what the original invoice amount was.
I then told them i give notice as I will go to SAFE and gave them 1.5 months notice!
Guess what - as I terminated my contract they just added the additional amount to my last debit order!
Clearly they have ZERO respect for customers. They change amounts and hold customers liable and just deduct! You have ZERO control.

You will never see me again Liesl and Steve.

Absolutely a disgrace! And i have not even shared how they botched the previous installation!

Stay clear of Fedility ADT is all i can say and will share that with everyone who will listen.

Disgrace!!!

Good day

I have joined ADT as a new customer in the town of Emahlaleni this is my second month I paid for gate release 2x for I have 2 gates first payment 1 April no debit order went of lady phones asked me for detail on the 6th April for they have nothing but Stoffvel the sales consultant took down all info and paperwork were done keeps on saying I will sort it out don't worry still I get a invoice for over 4000 rand were by all was paid and they got the proof of payment I have now requested for system to be removed and my money paid back for I want to seek service elsewhere were I as customer will be treated more professionally I need someone to get back to me

I signed up for R350 as a monthly premium. I have paid R******** or being debited.Emails are not looked into. ADT is playing with my livelihood. This must be fixed and my money must be put back on my account.

Ref DIT********

On Sunday morning 3:35am, there were cries for help in our yard right by our window. We activated the panic alarm. We got a call from ADT that said they sending armed response. An hour later no one came. I phoned ADT and they assured me they sending someone. At 5am still no ADT. We called a different company who arrived here within 2min. They found a person being attacked by 4 persons with knives. This just shows me how useless ADT is. After 2hrs of pressing my panic button, no one of ADT arrived, nor any follow up calls to check if we are okay. This make me thinking of cancelling ADT conpletely. Very bad!

My alarm system burned twice this year by lightning, I have a loghtni g detector but still ADT equipment still get struck by lightning. Each time I call the I'm made to waite for weeks. The recent call for assistance has been the worst, it's been a month without their service but every month I don't miss payment, they say their equipment is under warranty but yet I must pay again for their equipment that can't function for less than 6months without being damaged. If I don't call for follow up no one bothers to attend to my query all they want is my money!!!!

I have been in constant communication with your office and Ronnell , for the past three months , regarding my pension discount on my annual payment. I was told that it was done and before I made any payments. I must wait for the revise statement. To date nothing is forthcoming and that it is affecting my credit rating. Please kindly advise

My alarm triggered at about 2h18 this morning and it took ADT to approximately 10 minutes to come into my property, this is already a frustrating as ADT maintains that the response time is within 5 minutes.....what is more frustrating is that before the guard can check,the guard knocks on the door and when asked if he checked the property,the question asked by the guard "must I check all the property"....I cannot understand why we as a client has to go through all of this when we are paying for a service that is not rendered. Bad Service seems to be a "NORM" with ADT as this kind of service has been experienced on numerous occasions previously. Now that I have complained,let's wait and see if anyone at ADT has the decency to phone or visit me regarding their incompetence and bad service.
Dissatisfied Customer

ADT rendered a excellent service to me. I could not get hold of a ambulance on the 06 July . I contacted them, they send a ambulance. Unfortunately my sister passed away. The ambulance confirmed that. I asked them to call the mortuary to remove her body. They also did that.

I very disappointed in the service I have been receiving from adt monitoring services with regards to patrols i request from them.adt is sub contracting secupro for patrols in my area but they don't patrol during the day or at night therfore I request on certain days when I really need them to patrol but yet I'm not getting the service I request or pay for this is unacceptable .I have even went as far as to contact Grant at secupro myself and left multiple message with Desiree nd with agents for him to call me back regarding my complaint but until now no respond.if this matter is not sorted out by adt whom I'm paying for this service then I'm going to cancel this service as it's not benefitting me the customer.

Have laid a complain to Adt/fidelity security about two of your vehicles who provoked road rage at cosmo city. Am disappointed that still after calling your office talking to Johann am still not satisfied. My question to you is that i waisted my time by calling your office instead of shooting those individuals. Am not gonna rest until you give me joy over this matter. The ball is in your court how this will turn out

I am not sure what the problem is with ADT as the right-hand does not seem to have any idea what the left hand is doing. We cancelled the ADT services on the 29th March, they subsequently took the April debit which is fair as it was a required 1-month notice. I have subsequently emailed and phoned for ADT to come and remove their radio link system and was informed that they would contact us to let us know which date they were coming. Now we received a statement to make a monthly payment! You guys are just as bad and incompetent as SABC attorneys who keep trying to collect imaginary outstanding TV licence arrears.
PLEASE COULD ADT KINDLY SETTLE THIS AND COLLECT YOUR RADIO ALARM SYSTEM. OTHERWISE, I WILL REMOVE IT MYSELF AND THROW IT IN THE TRASH FOR COLLECTION!

I cancelled my ADT on the 22 February 2018, for end of March 2018, end of April the debit order goes off again, I have reversed the debit order. In the mean time I got married and moved to Vanderbijlpark, selling my house. Now ADT keep harassing me for payment, I have send all the proof that I have canceled several times. Yesterday a man called me demanding to give him my date of birth yelling at me, I could not speak to him as he keep yelling at me to give my date of birth. I ended the call. This harassment is unacceptable, SHAME ON ADT!!!!!!!!!!!, so rude then you have to protect us NO NO NO NO, stay away

I closed my account about 5 to 6 years ago and done all paperwork now i get calls from collections companies statinv i owe ADT almost R8000 you are fucking mad if you think i am going to pay it as you did not do your fucking work if you want your money go to tbe people who took over my account and stop calling me for the account.

I am a disabled pensioner. For 3 months my ADT security system has been seriously out of order. Suddenly, after Christmas, it began producing false alarms every week or so,terrifying to a frail old person It happens at random, but more recently when I plug in my laptop, or switch on a light, let alone a thunderstorm even in the distance, it goes off. Then it will not allow me to re-arm the system in any way. And carries on through the night
peep-peep-peeping saying the door is open when it is not. So I have spent too much time in three months, being charged the full rate, with an alarm system that refuses to switch on, and thus unprotected.
They are seriously understaffed, though not keen to admit this.
When the problem erupts on a Friday, they can;t send anyone or even take a booking for Monday, so Monday you can't make an appointment for technical service, which is overwhelmed by callers from Friday, Saturday, Sunday and Monday, trying to get help, When you get through, they suggest Wednesday, meaning you are insecure for nearly a week.
Today, having had the system nor working since Friday, I had an appointment for a technician to come. He didn't, and nobody called to explain, which isn't his fault, but sheer bad management. When I try to call Mr Califani, who had told me to do so, he is never available now but "in a meeting" ( yeah!)promises to call back "now-now" which hasn't happened in 3 or 4 hours. and doesn't bother to respond to e-mails. He has been needlessly rude, and avoiding taking responsibility.
Eventually, someone else was good enough to contact the special technician who was supposed to be here this morning, who came later, made some changes that might fix the problem,and which should at least help clarify where the problem lies. He will call back on Monday to check how its working. Nobody has bothered to apologize for all the problems and continuing danger caused to me by inadequate technical servicing. I have still been charged fully for a faulty service often impossible to use at all. Mr Califano is, I've been told, head of the Technical division, yet while he was hiding from me today, I asked to be connected to the Galifano's boss, such as the General Manager of the Pretoria section, and was told that he was that manager and the only senior person at the office. I have been told, more reliably, that this is not so. I don't think it's a sign of a healthy and well-run company, for this to happen.

I AM STILL WAITING THE OUTCOME OF MY ACCOUNT.
I NEED TO KNOW THE AMOUNT ON MY ACCOUNT ARREARS OR OVERPAID????????? No feedback was given to me if my account is in arrears or overpaid.

Need to cancele this ADT contract bcoz its a year now it don't work n they never came to fix it n reverse the deduction always ..they called I told them m cancelin it they nevee came back to me..wat do I do?

Good day i would just like to know if a client does not answer their phone when you call because the alarm went off they merely call 1x goes out to the premises sees everything looks "ok" and just leaves without conducting proper investigation or contacting the police for assistance. Isn't that what the security officer is supposed to do?? God only knows of the owner is being held up or dead inside the premises